Privacy Policy

This Privacy Policy explains how TransitOS ("we", "us", "our") collects, uses, and protects information across our platform, including the TransitOS admin/operator dashboard and the TransitOS Inspector app (together, the "Services").

Information We Collect

• Account information: name, email address, phone number, and role (operator, conductor, inspector, or admin) used to sign in and identify you within your operator's account.
• Location data: the Inspector app uses GPS location to match inspectors to the nearest bus and confirm arrival at a vehicle. Location is only collected while the app is in active use for these purposes.
• Camera data: used to scan QR codes (for login and ticket verification) and passenger tickets. We do not store photos or video — only the data encoded in the scanned QR/barcode is processed.
• Ticket and inspection data: ticket codes, session and trip identifiers, and inspection results, used to verify fares and detect fraud.
• Device and usage information: device identifiers, app version, and basic diagnostic/log data used to keep the Services running reliably.

How We Use Information

• To operate core features: bus assignment, ticket issuing and verification, fare inspection, and billing.
• To match inspectors to buses and confirm they physically reached the assigned vehicle.
• To detect and prevent fare fraud and unauthorized ticket use.
• To process subscription and billing payments for operators.
• To maintain the security and reliability of the Services.

How We Share Information

We do not sell your personal information. Data is shared only:

• With the specific bus operator company you work for or are assigned to, as needed to run their operations.
• With payment processors (such as Pesepay) solely to process billing payments you initiate — we do not receive or store your card, EcoCash, or mobile money credentials.
• Where required by law or to protect the rights, safety, or property of TransitOS, our operators, or the public.

Data Retention

We retain account, ticket, and inspection data for as long as your account is active or as needed to comply with legal, accounting, or fraud-prevention obligations. You may request deletion of your account data at any time using the contact details below.

Your Choices

• Location and camera access can be disabled in your device settings, though this will limit or disable core features of the Inspector app.
• You can request access to, correction of, or deletion of your personal data by contacting us below.

Children's Privacy

The Services are intended for use by adult staff of bus operators (conductors, inspectors, and administrators) and are not directed at children.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.